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Well, we tried!
I didn't step foot into this dealership, or purchase a vehicle, but felt inclined to leave a review after just a phone call. I called to inquire about a vehicle, Josh Middleton answered all my questions, voluntarily walked me through the history of this particular vehicle, along with a bunch of similar ones, and followed up with a helpful email. Josh was courteous and knowledgeable - thank you!Bishoy Khalil
People I dealt with: Ken Joseph: Excellent Salesperson Paul Russelle: Excellent salesmanager Mark Fert: Excellelent Financial services manager It's been less than a month since I picked up star certified 2015 ML350. I was nervous buying a Mercedes for the first time and that was only until I walked into the Mercedes-Benz Peterborough. As soon as I walked in, I was greeted by none other than the best sales person I ever met... Ken Joseph. He was very respectful and maintained his patience while I make my decisions in choosing my dream car. Never once I felt like I was being pushed into something I didn't want which I respected the most about the dealership. I recommend Mercedes-Benz Peterborough to everyone. They have an excellent team of people who will work with you to ensure the process of buying car feels enjoyable. Ken Joseph is very knowledgeable. When he wasn't sure about some of the question during my test drive, he put me in touch with their master mechanic instead of giving me false information.. Really appreciated that. Paul Russelle was very friendly and walked me through the history of the car. Mark Fert made sure that all my financial paperwork was ready on the day of the delivery. The best part was the delivery.. Ken Joseph presented us with bouquet of roses and key to my shiny Mercedes. I felt like a celebrity on a red carpet with my name next to the car I bought. YOU have just earned yourself a lifelong customer. Well Done Mercedes-Benz Peterborough. Dear team of people at Mercedes-Benz Peterborough, Thank you for the wonderful customer service. Krunal Mistrykrunal mistry
Ken Joseph, thank you so much for the flowers!! They’re beautiful!! You made my boyfriend so happy. He loves his car so much. I’ve never met you or your team but from what my boyfriend tells me you and your whole dealership are the best! He won’t shut up about it LOL!! Thank you so much for making Justyn happier than a kid on Christmas.Melanie Cusimano
Ken Joseph is an absolute GEM!! Anyone looking to buy a Mercedes should only be looking at what Mercedes Benz Peterborough has to offer. Their entire team is so polite, helpful, and personable. Words alone cannot describe how special and happy Ken made me feel. HE EVEN GOT MY GIRLFRIEND FLOWERS!!! Far exceeded my expectations. This dealership, and Ken especially, are prime examples of what Customer Service Excellence is. I bragged about this dealership to all of my friends and family. I would also like to thank Mark Fert the Finance Manager, Michael Santos the GM, and Paul Russell the Sales Manager for all contributing to my exceptional experience. These people are all not only Mercedes employees but GENUINELY GOOD PEOPLE as well with your best interest in mind. I wish you all the best of luck in the future. God bless all of you!!!J Valenzano
Ken Joseph is one of the most knowledgeable Saleman that the Mercedes Benz has. A recent purchase of C43 AMG was on of the most existing and rewarding experiences that I have ever encountered. His proffesional advise was able to resonate throughout the entire deal where I was able to drive away with more then I expected. Highly recommend dealer, spares no expense on customer satisfaction.Technical Team
Great place great peopleRay Tobin
My wife and I previously owned a Mercedes Benz Metris and were very pleased with the service experience at Mercedes-Benz Peterborough upon moving to the Peterborough area. We recently traded the van for a new CLA 250 and the experience was exceptional! Ken Joseph was attentive and accomodating throughout the test drive, negotiation and sales process, and the rest of the team were friendly and helpful as well. We were introduced to the Sales Manager Paul Russelle who took an active role in the sales process, and Mark Fert, the Finance Manager, was very thorough, friendly and helpful as well. Got to meet Michael Santos, the General Manager, as well. And then, the delivery - we were blown away! Red carpet, red bow on our red CLA, photographs taken, and a bunch of roses for my wife! By far the most amazing car purchase experience of my life - and the car itself is fantastic! After-sales followups by Ken have been appreciated as well. I really can't say enough about this dealership - they have our unreserved recommendation! Thanks, Mercedes-Benz Peterborough!Philip Nichols
Just like to say a huge thank you to our salesman Ken Joseph and the rest of the staff at peterbourgh Mercedes. From the first moment we stepped in the door to the red carpet treatment upon delivery we where very pleased with the outstanding customer service from all of the staff in the building. We love our new car and the professionalism we where treated with during are car buying experience. Highly recommended.Larry and Pam SpoonerLarry Spooner